Buisness Guidlines

Here  are some guidelines that can be used for a buisness
"First to know , first to handle." So first person in a buisness to hear about it should try and solve it first rather then handing it off
a stat that is helpfull is : an unhappy customer will tell 10 people about a problem while a satisfied customer will tell only four people about a good experience.
These are some guidelines Richard Branson owner of Virgin mobile companies etc. uses to run his many buisnesses